Effective Date: January 1, 2025
At RoofPros California, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and the services we provide. By using our site or contacting us, you agree to the practices described here.
Information We Collect
When you contact us or request a quote, we collect the information you give us. This includes your name, phone number, email address, and property address. If you share details about your roofing project, we keep that too.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how long you stay. We use cookies and similar tools to gather this data.
How We Use Information
We use your contact details to respond to your request, schedule a visit, and provide you with a quote. We may also send you updates about your project or follow up on your inquiry.
The information we collect helps us improve our website and services. We analyze how visitors use our site so we can make it better. We may use your information to send you occasional news or offers, but only if you agree to receive them.
Cookies and Tracking
Cookies are small files that websites place on your device. We use them to remember your preferences and understand how you interact with our site. For example, cookies help us see which pages are popular so we can improve them.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work properly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to help us understand website traffic and usage. These tools may collect information such as your IP address, browser type, and pages visited. They use cookies and similar technologies.
These third-party providers have their own privacy policies. We encourage you to review them. We do not control how they handle your data.
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share it with trusted service providers who help us run our business, such as scheduling software or email services. These providers are required to keep your information confidential.
We may also disclose your information if required by law or to protect our rights, property, or safety. This includes responding to legal requests or preventing fraud.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy. For example, we retain project details for as long as necessary to provide warranty service. When we no longer need your information, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and managerial safeguards. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete it. If you wish to exercise these rights, please contact us using the details below.
If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the link in the email. Even if you opt out, we may still send you transactional messages about your project.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.